Shipping

National Economy Shipping: Orders are dispatched Monday to Friday (excluding public holidays) and delivered within 72 business hours from the time of dispatch, anywhere in South Africa.

Orders are typically dispatched within 24-48 business hours (Monday to Friday, excluding public holidays)

  • We offer FREE economy shipping on all orders over R750.00 within RSA.
  • Orders below R750.00 are subject to a R99.00 shipping fee within RSA.

A tracking number will be provided once your order has been dispatched.

Ordering & products

No, we are a 100% online store.

Yes! We guarantee that all products are 100% original, sourced directly from authorized distributors or manufacturers.

Our prices are influenced by the Rand-Dollar exchange rate, which fluctuates regularly.

No. Our products are always fresh and well within their expiry dates, thanks to our fast-moving stock and discounted pricing.

Unfortunately, we do not reserve products.

Yes, please reach out to us via our contact page.

Please see our refund policy here.

Grey goods (also called parallel imports) are genuine, authentic products that are imported into South Africa through unofficial or alternative channels rather than directly from the brand’s local distributor.

  • They are not fakes or counterfeits — they are made by the original brand or manufacturer
  • The difference lies in the supply chain: instead of coming through the brand’s official South African partner, they are sourced from overseas markets where pricing or availability is different.
  • Grey goods may sometimes have packaging or instructions that differ slightly (for example, in another language), but the product inside is authentic.
  • In South Africa, the resale of grey goods is legal, provided they are not altered or misrepresented.


At RuZu Beauty, we make it clear when a product is a parallel import, and we work to ensure that everything we sell is 100% authentic and safe for use.

By sourcing directly from trusted global suppliers, we can offer genuine beauty products at competitive prices, often lower than those sold through official local distributors. This allows our customers to access top international brands at more affordable prices.

Rest assured, all products we sell are 100% original and guaranteed authentic.