Competition Terms and Conditions
RuZu Beauty Competition Terms and Conditions
Last updated: 13 September 2026
These Terms and Conditions contain the specific rules for RuZu Beauty's current Tyla A*POP World Tour competition, followed by the general rules that apply to RuZu Beauty promotional competitions. Where the specific rules of a competition conflict with the general rules, the specific competition rules apply.
Tyla A*POP World Tour Golden Circle Ticket Competition
1. Promoter
1.1 The promoter is Ruzu Holdings (Pty) Ltd trading as RuZu Beauty, registration number 2021/628302/07, a company registered in the Republic of South Africa ("RuZu Beauty", "RuZu", "we", "us" or "our").
1.2 RuZu Beauty is the promoter of this competition only. RuZu Beauty is not the organiser or promoter of the Tyla A*POP World Tour concerts.
1.3 These specific Tyla Competition Terms must be read together with the General RuZu Beauty Competition Terms below, RuZu Beauty's Terms of Service and Privacy Policy. If there is any conflict, these specific Tyla Competition Terms will apply to this competition.
2. Competition Period
2.1 The competition opens on 12 September 2026 from the time RuZu Beauty first publicly promotes the competition.
2.2 The competition closes at 23:59 South African Standard Time on 20 December 2026.
2.3 Orders placed before the competition opens or after the closing time do not qualify.
2.4 RuZu Beauty's Shopify order records and system timestamps will be used to determine whether an order falls within the competition period.
3. Eligibility
3.1 The competition is open to natural persons who:
- are 18 years of age or older at the time of entry;
- are residents of the Republic of South Africa;
- place a valid qualifying order directly through ruzubeauty.com during the competition period;
- select either the Cape Town or Johannesburg concert before the competition closes; and
- otherwise comply with these Terms and Conditions.
3.2 Customers throughout South Africa may enter. Entrants do not have to live in Cape Town or Johannesburg. The prize does not include travel or accommodation.
3.3 Directors, members, employees, agents or consultants of RuZu Beauty, persons who directly or indirectly control or are controlled by RuZu Beauty, suppliers or service providers directly involved in conducting the competition, and their spouses, life partners, business partners or immediate family members may not enter or win.
3.4 RuZu Beauty may require reasonable proof of identity, age and South African residency before awarding a prize.
4. How to Enter
4.1 A purchase is required to enter this competition.
4.2 To receive an entry, an eligible customer must place a valid completed order directly through ruzubeauty.com during the competition period and must make a valid concert city selection as described in clause 5.
4.3 There is no separate competition entry fee and no minimum order value applies unless RuZu Beauty expressly states otherwise before the competition begins.
4.4 Products will be sold at the prices ordinarily applicable on ruzubeauty.com, including legitimate promotional discounts. Prices will not be increased because a customer has the opportunity to enter this competition.
4.5 Each valid completed Shopify order constitutes one entry into the draw for the city selected for that order.
4.6 A customer may receive multiple entries by placing multiple genuine qualifying orders. Each qualifying order is treated as a separate entry and may be allocated to either Cape Town or Johannesburg.
4.7 A single order cannot be entered into both city draws.
4.8 Orders placed through Takealot, Amazon, Makro, OneDayOnly or any other marketplace, retailer or third-party sales channel do not qualify.
4.9 An order will not qualify if, before the winner is determined, it has been cancelled by the customer, fully refunded, reversed, subject to a successful chargeback, identified as fraudulent, or otherwise not completed as a genuine transaction.
4.10 If RuZu Beauty cancels a qualifying order for reasons outside the customer's control, including an inventory or fulfilment error, RuZu Beauty may preserve that customer's competition entry where reasonably appropriate.
4.11 Nothing in these Terms limits a customer's rights under the Consumer Protection Act or RuZu Beauty's applicable return and refund policies.
4A. Bonus Social Media Entries
4A.1 An eligible entrant who has at least one valid qualifying Shopify order may earn up to three additional bonus entries during the competition period.
4A.2 One bonus entry may be earned for each of the following actions:
- following RuZu Beauty's official Instagram account linked from the Tyla competition page;
- following RuZu Beauty's official TikTok account linked from the Tyla competition page; and
- following RuZu Beauty's official Facebook page linked from the Tyla competition page.
4A.3 Social media actions do not create a standalone competition entry. A valid qualifying purchase through ruzubeauty.com remains required before any social media bonus entry can be awarded.
4A.4 Each social platform bonus may be earned only once per entrant for the entire competition, regardless of how many qualifying orders or social media accounts the entrant has. The maximum number of social media bonus entries is three per entrant.
4A.5 To claim a social media bonus entry, the entrant must use the official bonus-entry verification method made available by RuZu Beauty for this competition and provide the information reasonably required to match the bonus claim to the entrant and a qualifying Shopify order. This may include the qualifying order number, the email address used for the order and the relevant social media username or profile details.
4A.6 All bonus-entry claims must be submitted and capable of verification by no later than 23:59 South African Standard Time on 20 December 2026.
4A.7 The relevant follow must still be active when RuZu Beauty verifies the bonus entry. If privacy settings prevent reasonable verification, RuZu Beauty may request a screenshot or other reasonable proof of the follow. An unverified bonus claim may be rejected without affecting the entrant's valid purchase-based entry or entries.
4A.8 The entrant must nominate the qualifying order and concert city to which the bonus entries will be allocated. Where an entrant has qualifying orders in both city pools, all social media bonus entries claimed by that entrant must be allocated to one nominated city and may not be duplicated across both city draws.
4A.9 Once the competition closes, the allocation of verified bonus entries to a city is final and may not be transferred to the other city draw.
4A.10 Creating multiple social media profiles, using duplicate or false accounts, or otherwise attempting to obtain more than one bonus entry per platform may result in the duplicate bonus entries being removed and may constitute grounds for disqualification where there is evidence of abuse or fraud.
4A.11 No fee is charged by RuZu Beauty for a social media bonus entry. Standard data or internet charges imposed by an entrant's own service provider may apply.
5. Choosing Cape Town or Johannesburg
5.1 Every qualifying entrant must choose which concert they wish to attend if they win:
- Cape Town: Tyla A*POP World Tour, 4 January 2027, Green Point Track, Cape Town; or
- Johannesburg: Tyla A*POP World Tour, 9 January 2027, Nasrec Expo Centre, Johannesburg.
5.2 RuZu Beauty's preferred method is for the customer to make this city selection during the purchase journey, where the selection option is displayed.
5.3 If the city selection is not captured during the purchase journey, the customer must submit their selection through RuZu Beauty's official Tyla competition city-selection page or form using the qualifying order number and the same email address or other identifying details associated with that order.
5.4 A valid city selection must be recorded by RuZu Beauty no later than 23:59 South African Standard Time on 20 December 2026.
5.5 A qualifying order that does not have a valid city selection recorded by the deadline will not be entered into either draw.
5.6 If a customer has more than one qualifying order, the customer may allocate different orders to different city draws. Each order still counts as one entry only.
5.7 Where RuZu Beauty permits a customer to update a city selection before the competition closes, the latest valid selection recorded for that qualifying order before the deadline will apply.
5.8 Once the competition closes, the city selection is final. A winner may not switch from Cape Town to Johannesburg or from Johannesburg to Cape Town after the draw.
6. The Prizes
6.1 There are two separate prizes and two separate winners.
6.2 The Cape Town prize consists of two Golden Circle standing tickets to the Tyla A*POP World Tour at Green Point Track, Cape Town, on 4 January 2027.
6.3 The Johannesburg prize consists of two Golden Circle standing tickets to the Tyla A*POP World Tour at Nasrec Expo Centre, Johannesburg, on 9 January 2027.
6.4 RuZu Beauty has already purchased both sets of prize tickets.
6.5 Each winner will receive only the double ticket set for the city selected on the winning entry.
6.6 Both tickets forming a prize must be used for the same concert.
6.7 The prize consists of the concert tickets only. The following are not included: transport, flights, fuel, parking, accommodation, meals, drinks, travel insurance, spending money, merchandise, transfers to or from the venue, or any other incidental costs.
6.8 All additional expenses associated with attending the concert are for the winner and guest's own account.
6.9 The prizes are not redeemable from RuZu Beauty for cash, store credit, vouchers or products and may not be commercially resold, except where otherwise required by law.
6.10 An entrant may win no more than one of the two Tyla prizes. If the same entrant is selected as a provisional winner in both city draws, the first valid selection will stand and a further draw will be conducted for the other city.
7. Golden Circle and Event Admission Requirements
7.1 The winner must be at least 18 years old to enter this competition.
7.2 The official event conditions state that Golden Circle standing areas are restricted to ticket holders who are both:
- at least 12 years old; and
- at least 1.2 metres tall.
7.3 Both Golden Circle requirements must be satisfied. A person who does not meet both requirements may be refused admission to the Golden Circle area by the event organiser or venue.
7.4 The official event conditions also state that minors may not attend unaccompanied.
7.5 The winner may take an eligible minor as their guest, provided the guest satisfies all Golden Circle and event requirements and the winner assumes responsibility for the minor where required.
7.6 The winner and guest must comply with all ticketing, identification, safety, security, prohibited-item, conduct, access and venue rules imposed by the event organiser, ticketing provider and venue.
7.7 RuZu Beauty cannot override a decision made by the event organiser, venue, security provider or ticketing provider regarding admission.
8. Winner Selection
8.1 There will be two separate random draws:
- one draw from all valid entries allocated to Cape Town; and
- one draw from all valid entries allocated to Johannesburg.
8.2 One provisional winner will be randomly selected from each city pool.
8.3 The draws are intended to take place on 21 December 2026, or as soon as reasonably possible thereafter.
8.4 The competition and winner-selection process will be overseen and certified by an independent accountant, registered auditor, attorney or advocate in accordance with applicable South African Consumer Protection Regulations.
8.5 Selection as a provisional winner is subject only to verification of eligibility and compliance with these published Terms and Conditions.
9. Winner Notification and Verification
9.1 RuZu Beauty will attempt to contact each provisional winner using the email address and/or telephone number associated with the qualifying Shopify order.
9.2 A provisional winner must respond within 72 hours of RuZu Beauty's first notification.
9.3 RuZu Beauty may request reasonable information necessary to confirm identity, age, South African residency, eligibility, the qualifying order, the recorded city selection and information required to transfer or assign the tickets.
9.4 If a provisional winner cannot reasonably be contacted within 72 hours, fails to respond within 72 hours, declines the prize, is found to be ineligible, or supplied materially false or fraudulent information, RuZu Beauty may conduct another random draw from the same city pool.
9.5 A winner who cannot attend the city selected on their winning entry may decline the prize before ticket transfer. The winner may not swap the prize for the other city's tickets.
10. Ticket Delivery
10.1 The prize tickets are official tickets purchased for the events and will be transferred or delivered to the verified winners through the authorised ticketing process available to RuZu Beauty.
10.2 A winner may be required to provide an email address, ticketing-account details or other information reasonably necessary to complete the transfer.
10.3 RuZu Beauty will never require a winner to pay RuZu Beauty a fee in order to receive the prize.
11. Event Organiser, Postponement and Cancellation
11.1 The Cape Town and Johannesburg events are presented by Anything Goes and Showtime and ticketed through Howler. The event organiser's, ticketing provider's and venue's own terms and conditions apply independently to admission and use of the tickets.
11.2 Tyla, A*POP, Howler, Anything Goes, Showtime and associated names and trademarks belong to their respective owners.
11.3 Unless expressly stated otherwise, this competition does not imply that Tyla, her representatives, Howler, Anything Goes or Showtime sponsors, administers or endorses RuZu Beauty or this competition.
11.4 Concert dates, times, venues, performers, production arrangements and event conditions are controlled by the relevant event organisers and not by RuZu Beauty.
11.5 If an event is postponed or rescheduled and the prize tickets remain valid for the new date, the prize will remain those tickets for the rescheduled event.
11.6 Any additional travel, accommodation or other costs caused by a postponement or rescheduling remain the responsibility of the winner.
11.7 If an event is cancelled and, after a winner has been determined, RuZu Beauty receives a refund, credit or replacement benefit from the event organiser or ticketing provider in respect of the prize tickets, RuZu Beauty will pass on the corresponding benefit or provide an appropriate equivalent remedy to the winner as required by applicable law.
11.8 If a winner or guest simply chooses not to attend, RuZu Beauty is not required to pay the cash value of the tickets, reimburse travel or accommodation costs, or provide replacement products, vouchers or concert tickets.
12. Publicity and Personal Information
12.1 RuZu Beauty may invite a winner to participate in photographs, videos, social media content, testimonials or other publicity relating to the competition.
12.2 Participation in publicity is voluntary. A winner may decline the invitation or decline the use of their image for promotional purposes without losing the prize.
12.3 No additional compensation is payable if a winner voluntarily agrees to participate in publicity unless otherwise agreed in writing.
12.4 RuZu Beauty will process personal information in accordance with applicable South African data-protection laws and its Privacy Policy.
12.5 Competition information may be processed to identify qualifying entries, record city selections, conduct the draws, contact and verify winners, transfer prizes, prevent fraud, comply with legal requirements and maintain required competition records.
12.6 Where necessary to deliver a prize, relevant information may be provided to the authorised ticketing provider, event organiser or another service provider involved in delivery of the prize.
12.7 Entering the competition does not automatically constitute consent to unrelated direct marketing. Marketing consent is handled separately.
13. Fraud, Abuse and Disqualification
13.1 RuZu Beauty may disqualify an entrant where there are reasonable grounds to believe that the entrant has breached these Terms, supplied false information, engaged in fraud or dishonest conduct, used stolen or unauthorised payment information, manipulated the entry or draw process, or submitted an order that was not a genuine commercial transaction.
13.2 Any disqualification will be made reasonably and in accordance with applicable law.
14. Social Media Platforms
14.1 The competition may be advertised on Instagram, Facebook, TikTok, Google or other digital platforms.
14.2 Unless expressly stated otherwise, the competition is not sponsored, endorsed or administered by, or associated with, Meta, Instagram, Facebook, TikTok, Google or any other social media platform.
15. Governing Law
15.1 These Tyla Competition Terms and the competition are governed by the laws of the Republic of South Africa.
15.2 Nothing in these Terms limits any right that a consumer has under the Consumer Protection Act, POPIA or other applicable South African legislation.
General RuZu Beauty Competition Terms and Conditions
1. Scope and Promoter
1.1 These general terms govern promotional competitions conducted by Ruzu Holdings (Pty) Ltd trading as RuZu Beauty, registration number 2021/628302/07, in South Africa.
1.2 Each competition may also have specific competition rules setting out the prize, competition period, method of entry, winner-selection process and any special requirements.
1.3 The specific rules and these general terms must be read together. If there is a conflict, the specific competition rules take precedence for that competition.
1.4 By entering a RuZu Beauty competition, an entrant confirms that they have read, understood and agreed to the applicable rules.
2. Eligibility
2.1 Unless specific competition rules state otherwise, competitions are open to South African residents aged 18 years or older.
2.2 Directors, members, employees, agents or consultants of RuZu Beauty, persons who directly or indirectly control or are controlled by RuZu Beauty, suppliers of goods or services in connection with the competition, and their spouses, life partners, business partners or immediate family members are not eligible to win.
2.3 RuZu Beauty may reasonably verify an entrant's identity, age, residency and compliance with the competition rules.
3. Entry Requirements
3.1 The entry method for each competition will be stated in the applicable promotional material or specific competition rules.
3.2 A competition may be free to enter or may be linked to the purchase of goods or services where permitted by law.
3.3 Where purchase is required, the goods or services will not be priced above the price ordinarily charged for those or similar goods or services merely because the purchaser receives an opportunity to participate in the competition.
3.4 No entrant will be charged a separate competition fee except reasonable permitted costs of transmitting an entry where applicable.
3.5 Entries must be submitted using the official method stated for the competition. Incomplete, incorrect, fraudulent or otherwise non-compliant entries may be disqualified.
3.6 The specific competition rules will state whether multiple entries are permitted and how they are calculated.
4. Competition Period
4.1 The opening and closing dates or times for each competition will be stated in the applicable specific competition rules or promotional material.
4.2 Entries received outside the applicable competition period will not be accepted.
5. Valid Entries and Transactions
5.1 Where an entry is linked to a purchase, the specific rules may provide that cancelled, fully refunded, reversed, fraudulent or successfully charged-back transactions do not qualify.
5.2 Nothing in a competition rule may be interpreted as limiting a consumer's statutory rights in relation to defective goods, refunds, returns or other protections under applicable South African law.
6. Prizes
6.1 Prize details and any material restrictions or conditions will be disclosed in the specific competition rules or offer to participate.
6.2 Unless otherwise stated, a prize is not redeemable from RuZu Beauty for cash, store credit or another RuZu Beauty product.
6.3 A prize may not be commercially resold unless the specific rules or applicable law provide otherwise.
6.4 If a prize becomes genuinely unavailable because of circumstances outside RuZu Beauty's reasonable control, RuZu Beauty may provide an appropriate substitute or equivalent remedy, subject to the Consumer Protection Act and any rights that have already vested in a winner.
7. Winner Selection and Independent Oversight
7.1 Winners will be determined by the method disclosed in the specific competition rules, which may include a random draw or a merit-based judging process.
7.2 Where required by the Consumer Protection Regulations, an independent accountant, registered auditor, attorney or advocate will oversee and certify the conducting of the promotional competition.
7.3 A person responsible for selecting or determining winners must not have a personal interest in the outcome.
8. Winner Notification and Verification
8.1 Winners or provisional winners will be contacted using the contact details or platform associated with their entry.
8.2 The response period will be stated in the specific rules. If no period is stated, a winner must respond within 72 hours of first notification.
8.3 If a provisional winner cannot reasonably be contacted, fails to respond in time, declines the prize, is ineligible or has materially breached the rules, RuZu Beauty may select an alternative winner using the same selection basis.
8.4 RuZu Beauty will not impose a material additional condition on a winner that was not disclosed before the competition result was determined.
9. Publicity
9.1 RuZu Beauty may invite a winner to participate in photographs, videos, testimonials, social-media content or other publicity.
9.2 A winner has the right to decline such an invitation or decline the use of their image for marketing purposes without losing the prize.
9.3 No additional compensation is payable where a winner voluntarily agrees to participate, unless otherwise agreed in writing.
10. Personal Information and POPIA
10.1 Personal information will be processed in accordance with applicable South African data-protection laws and RuZu Beauty's Privacy Policy.
10.2 Personal information may be used to administer the competition, validate entries, contact and verify winners, deliver prizes, prevent fraud, comply with legal obligations and maintain required competition records.
10.3 Information may be shared with a service provider where reasonably necessary to administer the competition or deliver the prize, subject to applicable privacy requirements.
10.4 Competition entry does not automatically constitute consent to unrelated direct marketing. Any marketing consent will be obtained and managed separately.
11. Disqualification
11.1 RuZu Beauty may reasonably disqualify an entrant who breaches the competition rules, provides false information, engages in fraud or dishonest conduct, manipulates the competition process or platform, or otherwise compromises the fairness or integrity of the competition.
12. Third Parties and Social Platforms
12.1 Where a prize is supplied or fulfilled by a third party, the third party's reasonable and disclosed terms may also apply.
12.2 A competition advertised through a social-media or digital platform is not sponsored, endorsed or administered by that platform unless RuZu Beauty expressly states otherwise.
13. Amendment, Suspension or Cancellation
13.1 RuZu Beauty may amend, suspend or cancel a competition where reasonably necessary because of circumstances outside its control, fraud, technical failure, legal requirements or genuine unavailability of the advertised prize.
13.2 Any material change will be communicated through the RuZu Beauty website and/or the channels used to promote the competition.
13.3 No amendment or cancellation will unlawfully deprive a participant or winner of a right that has already vested under applicable law.
14. Limitation of Liability
14.1 To the maximum extent permitted by law, RuZu Beauty is not responsible for entries lost because of technical failures outside its reasonable control, incorrect information supplied by an entrant, or acts and omissions of third-party event organisers, venues, ticketing providers, delivery providers or platforms.
14.2 Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded under the Consumer Protection Act or other applicable South African legislation.
15. Competition Records
15.1 RuZu Beauty will retain promotional competition records for at least three years where required by the Consumer Protection Regulations.
15.2 Records may include the competition rules, promotional material, entry records, prize details, draw or judging records, details of the independent person overseeing the competition, winner information and proof that prizes were delivered.
16. Governing Law and Contact Details
16.1 These Terms and RuZu Beauty competitions are governed by the laws of the Republic of South Africa.
16.2 Nothing in these Terms prevents a consumer from exercising any right or remedy available under applicable South African law.
Promoter: Ruzu Holdings (Pty) Ltd t/a RuZu Beauty
Registration number: 2021/628302/07
Email: hello@ruzubeauty.com
Website: ruzubeauty.com
A copy of the applicable competition rules will be made available free of charge on request.